Delivery Time includes Processing Time and Shipping Time.
All Figure Buddy items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take 5-12 working days. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your PayPal email address notifying you of your tracking details and projected delivery date.
Shipping Time
Typically, it takes about 10 - 20 days for shipping.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.
If you do not receive this notification, please check your spam folder before contacting service@figurebuddy.com.
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If you have any other questions, feel free to contact us at service@figurebuddy.com. Our support is available 9:00 AM - 9:00 PM from Monday to Sunday (PST/PDT) . Thank you for your patience.